Attached document contains the Letter and the AIDG published with the subject circular. If Members have any question in relation to the setup of the new SWIFT WebAccess service, please do not hesitate to contact your SWIFT account manager.
Download the Letter(200KB)
Download the attachment(29.38MB)
During the preparation of user setup and execution of the connectivity test, users can contact the SWIFT and HKICL for any queries and/or problems encountered. The following table summarizes the various hotlines that are available to users:
| Categories of Queries | Operated By | Contact |
|---|
| SWIFT related technical issues especially the User Set Up |
SWIFT |
852 2852 8777
support@case.swift.com |
| Testing information |
HKTR |
852 8100 3115 |
| Other issues |
HKICL Services Management |
852 2533 1100
hkicl@hkicl.com.hk
Note: Operating from 08:30 hours to 18:30 hours, Monday to Friday, except general holidays |
Reference:
Download the Circular 2019/219B and Technical Note issued by the HKICL dated 9 July 2019(1.31MB)